Recall of recent productionDue to quality problems with springs made by ...This production lot (2009), produced by ..., had serious quality problems (see below) so we have to warn customers who might experience technical problems due to production faults in this production lot. To ensure top quality we have an extensive quality control system check and keep track on all production lots made. All companies that make products for us to our specification have to comply to this quality level, drawings specification are supplied and combined into a written production agreement which is signed by both parties to ensure a proper legal basis. All this and the quality checks are described in the TUV Quality Management System that was implemented to keep track records, to secure the TUV approvals and cover warranty issues. Subsequently all products that are delivered to our warehouse are checked and tested upon arrival to see if they are conform the agreed specifications. ... agreed, in writing, to make for us these products and this resulted in a production and delivery of springs early 2009, however, we found that a large part of the production was not conform the specifications. Normally no rejections have to be made because the ISO quality control system of the factory does not allow rejected/non conform springs to pass the inspection and/or to be shipped out so it was surprising to us, when we made our intake inspection, to see that there where so many bad springs delivered. To ensure that we have made the correct assessment of the quality of these products we have called in an external consultant engineer who did a full
inspection of all springs. The steel was analyzed at an external, approved, laboratory to establish both metallurgical
composition and hardness.
The results of the inspection of both the engineer and the lab matched our own
data and their
conclusion confirms our findings; The pictures below are taken from this production lot made by: |